TRUST A BODY SHOP BECAUSE YOU CAN, NOT BECAUSE YOU HAVE TO.
We want to hear from you. When you pick up your vehicle, you will be given a customer survey. You can fill this survey out online or mail it in using the self-addressed, stamped envelope that we provide. A third party company records your answers and makes them available to us in report form.
We take these reports seriously and analyze them regularly to determine if we need to make adjustments to our standard operating procedures and our training process. We also use the reports in employee reviews and weekly meetings to emphasize to our employees how vital your satisfaction is to us.