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Frederick Auto Body Shops

YOU COULD TAKE YOUR VEHIICLE SOMEWHERE ELSE, BUT YOU HAVE ALREADY HAD ONE ACCIIDENT.

STANDARD OPERATING PROCEDURES

We have created Standard Operating Procedures (SOPs) for every phase of the collision repair process to ensure each vehicle is uniformly and properly repaired. Each of our qualified technicians and any newly-hired technicians are required to be trained on the SOPs and to pass a certification test annually. This allows us to hold our technicians accountable for each repair and to ensure consistency.

In creating these standardized procedures, we put considerable thought into streamlining the entire collision repair process—from writing the estimate to the final buffing.

• Our estimators use an easy-to-understand Damage Assessment form when writing the initial estimate. This form ensures that they get all of the pertinent information the first time around. • We’ve found the best process for ordering parts to prevent your vehicle sitting on the sidelines waiting for parts to arrive. • We take care to make a color match before your vehicle goes into the spray booth.

These procedures and others ensure consistency and accelerate the repair process.

  

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