Our commitment to customer satisfaction and quality repair and refinish work has caught the attention of local insurance agents and national insurance companies. Many of our referrals are from area insurance agents who trust us to take care of their customers—and with today’s competitive insurance market, that trust is not lightly placed. Local agents depend on us to exceed their customers’ expectations as this, in turn, reflects well on them.
Similarly, many of our referrals are from Direct Repair Programs that national insurance companies have established with us. When we establish a Direct Repair Program with an insurance company, we become that company’s preferred body shop in this area. We belong to several Direct Repair Programs. Insurers with Direct Repair Programs conduct their own surveys and provide us with reports on their findings. We must live up to their expectations.
The Performance Alliance™ Network ensures that we consistently satisfy insurance companies. Performance Alliance™ software enables us to create and implement the training and online testing necessary to carry out insurance company estimate and repair requirements.