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Frederick Auto Body Shops
Frequently Asked Questions What is the DuPont™ Performance Alliance™?
How is a Performance Alliance shop different from any other repair shop?
How do I benefit by choosing a Performance Alliance shop?
How will a Performance Alliance shop work with my insurance company?
How can I let you know what I think?
Why should I trust a member of the Performance Alliance?
How can I contact a Performance Alliance shop?


What is the DuPont™ Performance Alliance™?
The Performance Alliance is a group of interdependent collision-repair centers designed to ensure customer satisfaction through process improvement, performance consistency and confidence in the DuPont name. A Performance Alliance shop is focused on every part of the repair process, from estimating to insurance requirements to customer satisfaction feedback.


How is a Performance Alliance shop different from any other repair shop?
Performance Alliance member shops benefit from the support, training and resources of one of the most innovative and respected companies in the world – DuPont. When you bring your car to a Performance Alliance shop, you can rest assured that it has proved itself worthy of the highest standards of quality and safety.


How do I benefit by choosing a Performance Alliance shop?
Performance Alliance shops are certified and tested in Standard Operating Procedures. These documented best practices help train employees, and direct processes that increase the overall quality of the repair.


How will a Performance Alliance shop work with my insurance company?
One of the most important aspects of being part of the Performance Alliance is building strong partnerships with insurers. We have standardized insurance business and training procedures that enable our member shops to forge stronger relationships with leading insurance companies. That provides you, the customer, with a seamless claims process.


How can I let you know what I think?
Our shops aren’t satisfied with the status quo. The Performance Alliance encourages continuous improvement through the Performance Feedback System. Designed to assist shop owners with targeted and specific feedback, this customer-satisfaction measuring tool allows you to influence the performance and quality of our member shops and, as a result, receive the best service every time.


Why should I trust a member of the Performance Alliance?
Membership in the Performance Alliance ensures quality control and excellence throughout every step of the repair process. Member shops stand behind the DuPont name – a name trusted throughout the world for superior business standards and technology innovation. DuPont produces household goods like Teflon® and Tyvek® that you have used and trusted for years.


How can I contact a Performance Alliance shop?
To find an Alliance shop in your area, check our shop locator or call 1-877-DPC-ALLIANCE.
  

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